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Customer Service Reviews

customer service reviews of the maca team
Customer Service Reviews for The Maca Team

At The Maca Team, we believe in "golden rule" customer service - we treat our customers how we appreciate being treated. Our customer service staff is U.S. based, have been with us for years and are true maca experts. Below are stories from customers describing their experience with our service, communication, and follow-through.

Highlights:

  1. Emails and questions are answered promptly and clearly.
  2. Team members take time to troubleshoot issues and offer personalized guidance.
  3. Family-run service adds a real human, caring touch.
  4. Problems with orders or shipping are resolved quickly and generously
  5. Trust, loyalty, and long-term relationships are a recurring theme.

Customer Comments

“I love The Maca Team’s gelatinized maca root! I trust and believe that I am getting exactly what I ordered. I have gotten great results and will continue to order maca root from The Maca Team. Customer service and delivery time is bar none! My sister is now a Maca Team and maca root fan as well. Thank you.”

— C. Thomas

“I wanted to give you an update on my maca for today. If it weren’t for you, I would not be taking it anymore… but because of you, I am doing ok. It looks like the banana was the culprit for me. Thank you for all your help. I know you probably grew lines in your forehead seeing my incoming email… but you stuck with me through this.”

— Jean Selman

“I’m excited about using this product! I like the fact that I am given a prompt response to my questions whenever I make contact. Very courteous service… Happy Customer :)”

— D.B.

“This company is awesome! I am a repeat customer and twice I have had questions, sent an email and got a response back immediately. Thank you for your great product and service!”

— P.K.

“I’ve been using this product for a couple years to help support a thyroid condition. I also appreciate the very prompt response from the company when I emailed a question. Their answer was very detailed & clear. I highly recommend them.”

— Sheryl Carver

“I have been purchasing maca from The Maca Team for several years now. I've also tried other sources, but there is no better source in terms of quality and consistency. Their pricing is competitive and their customer service outstanding. The Maca Team has become my only trusted source.”

— Sally L.

“Always fresh and prompt delivery. Great customer service in California — they fix any problems immediately.”

— Dr. Raymond Pettit

“Where to even start! (...) She was so kind and listened so empathetically. I trust this company and their products one thousand percent. Please stop buying maca from Amazon and get the real stuff from these guys! Thank you, truly, Maca Team — you're doing good, honest, clean work.”

— Angela

“Great service and high-quality product. Family owned — they have done an excellent job!”

— Joe Jensen

“Maca Team maca and your great service rules! Cheers!”

— Jack L.

“You have no idea how much I appreciate you and the team for doing this even though it wasn't any issue with your company or the shipping. I will definitely have great things to say about your team! Thank you!!”

— Lucia

“Mega kudos for your newer and refreshing website. (...) You warmly accepted my explanation and immediately sent me a duplicate order by FedEx. Despite my insistence, you wouldn't allow me to pay for it! I've never forgotten that experience — it is the super glue that binds me to you. Wow! What a company, quite aside from wow products!”

— A.B.

“I would HIGHLY RECOMMEND ordering maca from The Maca Team! The outstanding customer service they give is exceptional. The product is a good value and very high quality.”

— Jessica

“Superior product, always fresh. Great health benefits. The customer service is very helpful.”

— Eve

“Very glad with the customer service. They are super knowledgeable and patient with questions.”

— Karen

“Customer service is absolutely phenomenal! Will never buy maca anywhere else.”

— Bria

“Love The Maca Team. I feel like I'm dealing with friends, not a faceless company. Fresh maca, good prices, great people. You won't be sorry.”

— Bob

“Friendly customer service, highly knowledgeable, courteous and patient. The best tasting maca I've ever tried — and the best company to order from.”

— John Richard

“The KEY is CONSISTENCY! I will NEVER go without maca from The Maca Team — the BEST quality and customer service in this market!”

— Hez, Virginia Beach

“I've been using the Yellow Gelatinized Maca for over 10 years and I'll never stop! My energy, mood, and overall health have improved so much. This is the BEST COMPANY to work with — gold star quality and amazing customer service!”

— Judy

More Helpful Pages:

• How We Test Every Batch (COA)
• About Our Company
• Back to All Reviews

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The Maca Team are light years ahead of anyone else selling maca out in the marketplace

I shop around a lot for my supplements and health foods, and I have to say you guys at The Maca Team are light years ahead of anyone else selling maca out in the marketplace.  Thanks for all you do!

By Jim Price, The Green Marketing Guru

I can tell the difference from my usual store-bought brands

Loving the red maca from themacateam. I can tell the difference from my usual store-bought brands. It really tastes so fresh and sweet compared to others. I really love this product. Thanks for sourcing it for us to enjoy

By Michelle Gebbia

The Maca tastes fresh and flavorful, the Kilo bag is a great price

I LOVE Maca Team Maca...this was my first purchase with the Maca Team and I have no need to try any other Maca-producer. The Maca tastes fresh and flavorful, the Kilo bag is a great price, and I feel so much more at ease (Maca is such powerful medicine :) )

By Lizzie Thompson

The Maca Team is a small business run by a family who cares

I take 24 products from five to six times a week to increase my well-being and sensual and sexual delights. ;D The Maca Team’s organic maca is one of them—nine grams in my smoothie, Monday to Saturday. The Maca Team is a small business run by a family who cares about its customers, its Peruvian maca growers, and the environment. It's vital to know the source of everything we put in our mouths. Physical and mental health are precious treasures. :D

By Jerry Montero

Your maca is sent from God, is a blessing and is superb

By Milt Thompson

This product is amazing!

This product is amazing! I have used other cheaper brands of white maca with fairly good results, but after trying the Maca Team maca, I noticed within two weeks all of my menopausal symptoms had completely vanished. Others described a bad taste and smell, but I have tried the black and the red and find them both to be mild tasting. I use a tablespoon in my daily smoothly

By Joy

Their maca varieties are good, as is their customer service.

Maca first came to us by our vitamin supplier. Then we ordered from the Maca Team. Comparison? Think fire-fly, then think mid-day sun. At 76 and 73 years respectively, that is a big deal; and at comparable cost too. We never have we had such speedy delivery and the packaging is the strongest, most protective we've seen, ever, at all ... anywhere. Further, the Mrs. no longer takes hormone supplements. And Mr. scans the morning want ads for steady P/T work.

By George & Sherri

The difference in freshness is night and day, and better tasting

I had been using another brand of maca powder and decided to try The Maca Team's. The difference in freshness is night and day, and better tasting .  I'm 6 foot 250 lbs. and take 4 teaspoons every day w/ my protein shake. Great energy boost and just feel great all day. I can tell a difference when I do not take it. best price that I have found {36oz}. I will be buying more as needed.

By J.D.

The Maca Team brand is very special.

I've tried various maca brands over the last 20 years and The Maca Team brand is very special. There is definitely a difference when it comes to the quality and colors of the maca. This red maca does seem to nourish certain parts of my body while the black maca nourishes something else. I know I've been missing the nutrition these maca provide. I'm 75 years old and bodies wear out, but I'm finding I'm regaining a functioning body. How wonderful is this?!?!!!

By Janis Ihrig

I just wanted to thank you for your excellently constructed website. I am a physician

I just wanted to thank you for your excellently constructed website. I am a physician and I recently started learning about Maca. I get a very good sense of it, and I expect I will try it out myself and possibly be recommending it to patients in the future. If so, your website will be the first place to send people. Thanks again.

By Adam Holt

I feel like I’m dealing with friends, not some company far away

Love the Maca team, In an earlier comment I said I was on the fence about where to buy Maca .Not anymore .You shouldn’t be either. The team has answered any questions I’ve had promptly.  I feel like I’m dealing with friends, not some company far away out for my money only. The Maca is fresh, prices are good, the people are nice.  If you’re on the fence, don’t be, you won’t be sorry.

By Bob

I must say this is the best tasting Maca I have tried!!

My Maca came in today and it has all the information on it! I must say this is the best tasting Maca I have tried!! Thank you again for a great product!! I will only order from you in future as well!

By Stormi Evans

This a top-notch team

First I would like to say I love this product. I was very skeptical about a natural product with so many benefits but this stuff really works. Second, I love this company. From the web site to the way they run their company this a top-notch team. I will be ordering from The Maca Team from now on. Great job guys keep doing what you are doing.

By Darren Rivers Sr.

This is the highest quality product we have ever carried. I am proud to offer it in my store.

We love this product. I own a store and work with clients holistically. We have recommended maca for years however, this is the highest quality product we have ever carried. I am proud to offer it in my store.

By Mellissa Gage, Infinity and Beyond

Thank you The Maca Team!!!!

I am really happy that I chose the Maca Team, today you can find many distributors selling Maca powder, however quality of the powder is impossible to compare. Moreover, the results after 2 weeks I could feel. Before I was taking maca powder and I did not feel any changes. But since I started taking Maca from Maca Team the changes are incredible. So, I did a test.:) I gave the powder to my partner ... and after 2 weeks he was impressed and told me that he has more energy, feeling happy... Thank you The Maca Team!!!!

By Olga

Thank you again for your kindness and professionalism

I do want to say that I have done quite a bit of research on different companies that offer Maca and The Maca Team definitely is the most reputable.  Thank you again for your kindness and professionalism :)

By T.C.

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